SRCC NEW

SERVICE REQUEST NEW

SERVICE REQUEST NEW SRCC NEW

YARD WASTE COMMENT

YARD WASTE 1
Joe on location patrolling and observed a yard waste consisting of tree branches at the curbside not properly prepared for collection. A history check showed no prior education on yard waste. Joe posted the educational booklet near the mailbox, highlighting how to dispose of yard waste. Joe will recheck on 08/

YARD WASTE 2

Joe on location observed a large pile of unprepared yard waste at curbside. A history check showed no prior education on yard waste.   Placed an educational flyer on door knob. . Joe will follow up on 08/

YARD WASTE 3
Joe on location patrolling and observed yard waste consisting of tree branches at the curbside not properly prepared for collection. A history check showed no prior education on yard waste. Joe hung an educational booklet on the door, highlighting how to dispose of yard waste. Joe will recheck on 08/

YARD WASTE 4
Joe on location patrolling and observed yard waste consisting of tree branches at the curbside not properly prepared for collection. A history check showed an education for broken cart in June 2023. Joe posted the educational booklet near the mailbox, highlighting how to dispose of yard waste. Joe will recheck on 08/

YARD WASTE 5
Joe on location patrolling and observed yard waste consisting of tree branches at the curbside not properly prepared for collection. A history check showed a previous warning for the same violation in September 2023. Joe posted the educational booklet near the mailbox, highlighting how to dispose of yard waste. Joe will follow up on 08/

YARD WASTE 6
Joe on location patrolling and observed yard waste consisting of tree branches at the curbside not properly prepared for collection. A history check showed a previous warning for the same violation in September 2023. Joe spoke directly with the customer and explained the correct preparation of yard waste using an educational flyer. The customer understood the instructions and agreed  to tied it. Joe will follow up on 08/

YARD WASTE 7
Joe on location following notice from waste management tagging of a yard waste. Joe observed the yard waste at the curbside not properly prepared for collection. A history check showed no prior education on yard waste. Joe spoke directly with the customer and explained the correct preparation of yard waste using an educational flyer. The customer understood the instructions and agreed  to tied it. Joe will follow up on 08/

YARD WASTE 8
Joe on location scouting the neighborhood of any violation and observed a large pile of unprepared yard waste at curbside. A history check showed no prior education on this matter. Joe placed educational flyer on door knob. Joe will recheck on 08/14/24

TRASH CART COMMENT

CART OUTSIDE 1
Joe on location patrolling and observed one trash cart at the curbside during the prohibited period. A history check showed no previous educational notice on this matter.  Joe posted the educational booklet near the mailbox, highlighting the restricted period.

CART OUTSIDE 2
Joe on location patrolling and observed one trash cart at the curbside during the prohibited period. A history check showed no previous educational notice on this matter. Joe hung an educational booklet on the door, highlighting the restricted period.

CART OUTSIDE 3
Joe on location patrolling and observed one trash cart at the curbside during the prohibited period. A history check showed a previous educational notice on bulk pick up in September 2023. Joe posted the educational booklet near the mailbox, highlighting the restricted period.

CART OUTSIDE 4
Joe on location patrolling and observed one trash cart at the curbside during the prohibited period. A history check revealed education on the same violation in September 2023.  Joe  posted the educational booklet near the mailbox, highlighting the restricted period, along with a door hanger notice.

CART OUTSIDE 5
Joe on location patrolling and observed one trash cart at the curbside during the prohibited period. A history check showed no previous educational notice on this matter. Joe spoke directly with the customer and explained the restricted period using an educational flyer. The customer understood the instructions.

CART OUTSIDE 6
Joe on location following notice from waste management tagging of a  96-gallon broken trash cart. Joe observed the broken trash cart at the curbside. A history check showed no prior broken cart education. Joe spoke directly with the customer and explained how to call for another cart using an educational flyer. The customer understood the instructions.

IRRIGATION COMMENT

IRRIGATION 1
Joe on location patrolling and observed irrigation running during the prohibited period. A history check showed no previous educational notice on this matter. Joe posted the educational booklet near the mailbox, highlighting the restricted irrigation times, no irrigation on Fridays and none between 10:00 am and 4:00 pm. John will follow up on 08/  /24 at 3:30 PM.

IRRIGATION 2
Joe on location patrolling and observed irrigation running during the prohibited period. A history check showed no previous educational notice on this matter. Joe hung an educational booklet on the door, highlighting the restricted irrigation period, no irrigation on Fridays and none between 10:00 am and 4:00 pm. Joe will recheck on 08/  /24 at 3:30 PM.

IRRIGATION 3
John on location patrolling and observed irrigation running during the prohibited period. A history check revealed there was cart education in June 2023. Joe posted the educational booklet near the mailbox, highlighting the restricted irrigation times: no irrigation on Fridays and none between 10:00 am and 4:00 pm. John will follow up on 08/  /24 at 3:30 PM.

IRRIGATION 4
Joe on location patrolling and observed irrigation running during the prohibited period. A history check showed an educational notice for yard waste in 2022. Joe posted the educational booklet near the mailbox, highlighting the restricted irrigation times: no irrigation on Fridays and none between 10:00 am and 4:00 pm. John will follow up on 08/  /24 at 3:30 PM.

IRRIGATION 5
Joe on location patrolling and observed irrigation running during the prohibited period. A history check showed no previous educational notice on this matter. Joe spoke directly with the customer and explained the  restricted times using an educational flyer. The customer understood the instructions. Joe will recheck on 08/  /24

IRRIGATION 6
Joe on location patrolling and observed irrigation running during the prohibited period. A history check showed there was an education on the same violation in September 2023. John left an educational booklet highlighting the restricted irrigation times: no irrigation on Fridays and none between 10:00 am and 4:00 pm. Also left a door hanger notice. John will follow up on 08/  /24 at 3:30 PM.

BULK PICK UP COMMENT

DRYER 1
Joe on location patrolling and observed a dryer at the curbside that was not scheduled for collection by the customer. A review of the history indicated no previous education on this matter.  Joe posted the educational booklet near the mailbox, outlining the proper methods for disposing of white goods and schedule the dryer for collection on 08/

DRYER 2
Joe on location patrolling and observed a dryer at the curbside that was not scheduled for collection by the customer. A review of the history indicated no previous education on this matter.  Joe hung an educational booklet on the door, outlining the proper methods for disposing of white goods and schedule the dryer for collection on 08/

DRYER 3
Joe on location patrolling and observed a dryer at the curbside that was not scheduled for collection by the customer. A check of history revealed an education for yard waste in June 2023.  Joe posted the educational booklet near the mailbox, outlining the proper methods for disposing of white goods and schedule the dryer for collection on 08/

DRYER 4
Joe on location patrolling and observed a dryer at the curbside that was not scheduled for collection by the customer. A check of history revealed an education for yard waste in June 2023. Joe posted the educational booklet near the mailbox, outlining the proper methods for disposing of white goods and schedule the dryer for collection on 08/

DRYER 5
Joe on location patrolling and observed a dryer at the curbside that was not scheduled for collection by the customer. A review of the history indicated no previous education on this matter.  Joe spoke directly with the customer and explained the correct method of disposing  the dryer using an educational flyer. The customer understood the instructions.  Joe will recheck on 08/  /24.

DRYER 6
Joe on location following notice from waste management tagging of a dryer. Joe observed the dryer at the curbside not scheduled for collection.  A history check showed no prior education on this matter. Joe spoke directly with the customer and explained the correct method of disposing white goods using an educational flyer. The customer understood the instructions and agreed  to call and schedule for collection.  Joe will recheck on 08/

CONSTRUCTION DEBRIS SERVICE REQUEST

C&D 1
Joe on location patrolling  and noticed construction debris, consisting boards and demolished wood, at the curbside. A history check showed no previous educational notices.  Joe posted the educational booklet near the mailbox, highlighting on proper disposal of construction debris. John will recheck on 08/  /24.

C&D 2
Joe on location patrolling  and noticed construction debris, consisting boards and demolished wood, at the curbside. A history check showed no previous educational notices.  Joe  knocked on the  customer’s door but  no response.  Joe hung an educational booklet on the door, highlighting  on proper disposal of construction debris. Joe  will follow up on 07/

C&D 3
Joe on location patrolling  and noticed construction debris, consisting boards and demolished wood, at the curbside. A history check showed no previous educational notices.  Joe hung an educational booklet on the door, highlighting on proper disposal of construction debris. John will recheck on 07/26/24.

C&D 4
Joe on location patrolling and noticed construction debris, consisting boards and demolished wood, at the curbside. A history check revealed an education for a broken cart in October 2023. Joe  knocked on the  customer’s door but  no response.  Joe hung an educational booklet on the door, highlighting  on proper disposal of construction debris. Joe  will follow up on 07/

C&D 5
Joe on location patrolling  and noticed construction debris, consisting boards and demolished wood, at the curbside. A history check showed a previous warning for the same violation in September 2023.  Joe posted the educational booklet near the mailbox, highlighting on proper disposal of construction debris. John will recheck on 07/26/24.

C&D 6
Joe on location patrolling  and noticed construction debris, consisting boards and demolished wood, at the curbside. A history check showed no previous educational notices.  Joe spoke directly with the customer and explained the correct method of disposing construction debris  using an educational flyer. The customer understood the instructions. Joe will recheck on 07/26/24.

C&D 7
Joe on location following notice from waste management tagging of a construction debris. Joe observed the construction debris at the curbside not scheduled for collection.  A history check showed no prior education on this matter. Joe spoke directly with the customer and explained the correct method of disposing construction debris using an educational flyer. The customer understood the instructions and agreed  to call and schedule for collection.  Joe will recheck on 08/

TBITL

C&D 1

Joe was on location patrolling and observed construction debris consisting of boards demolishing wood, Iron rod, cabinets, counter tops, drywall, flooring, mirrors, pieces of woods, plywood, roof tile, sink, toilets, and wood flooring at curbside. A check history revealed an education for broken cart in October of 2023
Joe knocked at the customer door but no response. Left an educational booklet on door knob how to dispose of construction debris. Joe will recheck on 07/26/24

HOUSEHOLD WASTE 1

Joe was on location patrolling and observed construction debris, furniture and other household waste together not properly prepared for collection. A history check showed no prior education on this matter. Joe left an educational booklet on how to separate debris by type. Joe will recheck on 08/26/24

 HOUSEHOLD WASTE 2

Joe was on location patrolling and observed a household waste together with microwave  not properly prepared for collection. A history check showed a prior education on a broken trash cart in June of 2023. Joe left an educational booklet on how to separate debris by type. Joe will recheck on 08/26/24

HOUSEHOLD WASTE 3
Joe was on location patrolling and observed a household waste together with microwave  not properly prepared for collection. A history check showed a prior education on a broken trash cart in June of 2023. Joe knocked at the customer door but no response. Left an educational booklet on door knob how to dispose of household waste. Joe will recheck on 07/26/24

HOUSEHOLD WASTE 4
At 2:18 pm. Joe was on location patrolling and observed construction debris, furniture, and other household waste together not properly prepared for collection. A history check showed no prior education on this matter. joe left educational booklet on how to separate debris by type. Joe will recheck on 08/26/24

HOUSEHOLD WASTE 5
At 2:30 pm. Joe was on location patrolling and observed household waste and furniture together not properly prepared for collection. A history check showed a prior education on a broken trash cart in June 2023. Joe knocked at the customer door but no response. Left educational flyer on 08/26/2024

YARD WASTE
Small pile of tree branches

HAZARDOUS WASTE COMMENT

HAZARDOUS WASTE
Joe on location patrolling and observed hazardous waste placed at curbside. A history check showed no previous educational notices. Joe posted an educational flyer near the mailbox highlighting the location to dispose the hazardous waste.

HAZARDOUS WASTE
Joe on location patrolling and observed hazardous waste placed at curbside. A check of history revealed an education for yard waste in June 2023. Joe knocked at the customer’s door and the customer came out and  the process of how to dispose of hazardous waste was explained to the customer. Left an educational flyer highlighting the location to dispose the hazardous waste.

HAZARDOUS WASTE
Joe on location patrolling and observed hazardous waste placed at curbside. A history check showed no previous educational notices. Joe knocked at the customer’s door but no response. Joe hung an educational booklet on the door, highlighting the exact location to dispose the hazardous waste.

BROWN GOODS COMMENT

FURNITURE
Joe on location patrolling and observed sofa mixed with yard waste that were not properly prepared for collection. A review of the history showed no previous education on this matter. Joe posted the educational booklet near the mailbox, outlining how to prepare yard waste and dispose of brown goods. John will recheck on 07/30/24.

RECHECK COMMENT

Case updated

Case updated and close

Joe on location observed yard waste still not collected will proceeds with NOV

Joe conducted a follow-up inspection and found that the violation still exists. Joe spoke with the realtor who placed the “For Sale” sign on the property again. The realtor understood the situation and agreed to inform the property owner to remove the yard waste.

Joe was on location for a follow-up inspection and observed that the violation still exists. Joe called  the realtor, for the second time at (239-000-0000). According to the realtor, property owner has instructed Landscaping Company to remove the yard waste. Joe will recheck on 08/13/24

Joe was on location for a follow-up inspection and observed that the violation still exits. Joe contacted the realtor again at (239-000-0000). According to the realtor a lawn mowing company has been directed by the property owner to remove the yard waste. Joe will recheck on 08/13/24

During a follow-up inspection, Joe noted that the violation still persists. He reached out to the realtor again at (239-000-0000). The realtor informed him that the property owner has instructed a lawn mowing company to remove the yard waste. Joe will recheck on 08/13/24

Joe was on location for a follow-up inspection, and noted that the violation still persists. Joe reached out to the realtor again at (239-000-0000). The realtor says  that the property owner has instructed a lawn mowing company to remove the yard waste. Joe will recheck on 08/13/24

Joe was on location for a recheck and observed no yard waste. Violation has been abated

Joe was on location for a follow up inspection and observed the violation still exists. Joe waiting on Supervisor Natalie Pochmara for further direction on this matter

COMPLAINS

tbitl

08/15/24 at 11:13 am Joe called the customer who advised that when WM is picking up the trash cart, they leave it in the middle of his driveway apron blocking him from getting into his driveway. He stated it seems to happen a lot but wants to know if something can be done. Joe stated he would notify WM. Joe reviewed if there were any obstacles and there did not seem to be any mailbox on the left of the driveway and carts are placed on the right. The customer wanted to make it clear he was not angry with WM bur just inquiring about what could be done to stop it. Joe explained the HOC process and that she would notify WM

EMAIL TO WM MANAGER
Trash: Angel Lopez
Recycling: Ricardo

Good morning Good afternoon,

please HOC for Tuesday February 27, 2024. (the customer does not always place his trash out every collection day)
The customer stated trash truck placed his cart back down in the middle of his driveway. Can you please ask the driver to place the cart back in the location where he collected it?

OR

Please HOC this address 1475 Oakes Blvd  for the next two collections (with pictures) starting Friday, February 23, 2024. The customer stated the driver drives with the cart after collection and places it back down in the middle of his driveway

MISSED CART
The customer reported that their recycling cart was missed on Saturday, 04/05/2023. Joe called the customer to verify if the cart is still at the curbside. He then sent an email to WM/WP, requesting them to return and collect the missed cart.

02/20/24 at 11:13 am Joe called the customer who advised that when WM is picking up the trash cart they leave of in the middle of his drive way. It seems to happen a lot and wants to know if something has been done. Joe stated he would notify WM.

CUSTOMER COMPLAIN
Joe called the customer to confirm his complain and verified the extent of the damage to the mailbox. Joe assured the customer that he will at the location tomorrow morning to examine the damage

2. The customer advised their cart was missed foe recycling on Saturday, 04/05/2023 Joe called the customer to verify if the cart is still at the curbside. Joe send an email to WM/WP advising them to please return and collect

3. Joe advised she would notify WM and have when HOC the next two collection. te customer was happy about the follow up call. Joe stated that she would reach back out to him to make sure this concern has been corrected

4. 02/20/24 at 11:13 am Joe called the customer who advised that when WM is picking up the trash cart they leave of in the middle of his driveway upon the blocking him from getting into his driveway. it seems to happen a lot wants to know if something has been done. Joe stated he would notify WM

Joe called the customer to confirm her complain also verify her cart was still  outside. Joe explained the process and the  next two collections. Joe called Angel at Waste Management and email him asking him to go back for collection also HOC the next two Mondays and send pictures of collections

 GAS REFUEL

Joe was on location to refuel, 55079 miles

VIOLATION ABATED
No carts outside, violation appears to be abated

VIOLATION ABATED
Debris was removed and violation abated this time

VIOLATION ABATED
Yard Waste was remove and it appears no issue at this time

VIOLATION ABATED
Debris was removed and violation abated this time

VIOLATION ABATED
Yard Waste has been collected by waste management, violation has been abated

 VIOLATION ABATED
Yard waste has been collected. Joe spoke with the customer and the customer was excited that the yard waste has been collected

HAZARDOUS WASTE
Hazardous waste left outside and waste management refused to pick up stating that the gas tank and staking are dangerous for pick up. Message was sent t waste management

VIOLATION HAS BEEN ABATED

Joe on location for a recheck and observed the yard waste has been collected by Waste Management. Violation has been abated

Yard Waste has been collected by WM. Violation has been abated

Joe on location and observed the yard waste has been tied. Violation has been abated

Joe on location for a recheck and observed that yard waste still not collected will proceeds with NOV

Joe on location for a recheck and noticed the violation still exits, will contact Supervisor Natalie for further action

VIOLATION /SITE VISIT
Make  site visit and violation was abated/Joe was on location and violation was abated

EMAIL TO WASTE MANAGEMENT

Hello Emilio,

The customer advised that her trash has been getting missed for the past three Mondays

She has the trash cart out today still. Please go back for collection today and let me know when done. Please provide before and after pictures

In addition, Please HOC this for the next two trash collection on Monday at 8487 Palacio Terrance W starting Monday, August 19, 2024

Please provide before and after pictures

NEW REQUEST
RECHECK
SCHEDULING A BULK PICK UP
COMPLAINS
PROPERTY DAMAGE (ACR)
OIL SPILLS
COMMERCIAL LITTER COMPLAIN
WORKING NO COMMERCIAL SERVICE
TRAINING
MEETING