SR COMPLAIN 2

SR COMPLAIN COMMENT

CART MISSED

Single Missed Comment

The customer advised that their cart was missed for recycling on Saturday 08/15/2024. Joe called the customer to verify if the cart is still at the curbside. Joe sent an email to WM/WP advising them to please return and collect.

MISSED STREET

Missed Street Comment

The customer advised the whole street has been missed for recycling on 08/16/2024. Joe called the customer to verify if the carts is still at the curbside . Joe sent an email to WM advising them to please return and collect

NOT TOTALLY EMPTY THE CART

WM Did not completely empty the cart

Joe called the customer who stated that WM did not completely empty his trash cart. Joe advised he would notify WM and have them HOC the next two collections. The customer was happy about the follow-up  call. Joe stated he would reach back out to him to make sure this concern has  been corrected.

COMPLAIN FOR MISSING YARD WASTE (RECIEVED CALL BACK)

Joe received a call back from Jonathan and he stated WM truck has missed the yard waste last Monday  after it has been prepared about 10:00am on Monday
Joe advised that he would have WM HOC for the next two yard waste collections on Monday
Joe emailed WM manager Emilio and asked him to HOC the yard waste and send the photo to Joe

COMPLAIN FOR MISSING YARD WASTE (LEFT VOICEMAIL)

Joe left a voicemail for the customer asking for a callback. Joe will visit the area to see if the yard waste still at the curbside and properly prepared

COMPLAIN FOR MISSING YARD WASTE (CALL TO WM)

Joe called Angel at WM and emailed him asking to go back to HOC it next Monday

COMPLAIN FOR MAILBOX DAMAGE ( TELEPHONE CALL)

Joe called the customer to confirm his complain and verify the extent of the damage to the mailbox.
Joe assured the customer he will be at the location in the morning to examine the damage

COMPLAIN FOR MISSING TRASH PICK UP (SR COMMENT)

Joe called the customer to confirm her complain and explain the process and monitor it for the next two collections. Joe called Angel at WM and email him asking to go back for collection and HOC the next two. Also verify her cart was still outside

COMPLAIN FOR NOT EMPTYING THE TRASH CART(TELEPHONE CALL)

Joe called the customer who stated that WM did not completely empty his trash
Joe advised he would notify WM and have them HOC the next two collections. The customer was happy about the follow up call. Joe stated he would reach back out to him and make sure this concern has been corrected.

COMPLAIN FOR LEAVING THE CART IN THE MIDDLE OF THE DRIVEWAY (SR COMMENT)

08/19/24 AT 11:30AM. Joe called the customer who advised that when WM is picking up the trash cart, they leave it in the middle of his driveway apron blocking him from getting into his driveway. He stated it seems to happen a lot but wants to know if something can be done. Joe reviewed if there were an obstacle and there did not seem to be any mailbox on the left of the driveway and carts are placed on the right. The customer wanted to make it clear he was not angry with WM but just was inquiring about what could be done to stop it. Joe explained the HOC process and that she would notify WM

Joe called the customer to confirm her complain and verify if the yard waste still at the curbside
Joe explained the HOC process and assured the customer he will monitor it for the next two Mondays that is collected
Joe called Angel at the same time and email him asking to go back to collection and HOC it next Monday

Joe called the customer back to check if the yard waste has been collected customer was happy and stated that WM return promptly to pick up the yard waste

Joe left a voicemail for the customer asking for a call back. Joe will visit the area to see if the yard waste is still at the curbside.
Joe called Angel at WM and email him asking to go back to HOC it

Joe received a call back from the customer and he stated that WM truck has missed the yard waste last Monday.
Joe advised the customer he will monitor the situation to make sure WM return to collect the yard waste,.
Joe mailed WM manager Emilio and asked him to HOC the yard waste