SRCc 4

SERVICE REQUEST Cc4

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New Request
Code Enforcement
Education
Address
Geo Code
Shop
Code Enforcement
Details
Submit: YN
Dispatch: YN
Copy2Caller
Caller Information
Investigator Initiator
Last Name
Save
Custom Field
Curbside Placement
YW/C&D/CARTS/
Pick Up Days:
Unit Maps:
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Comment
Attachment
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Request
Labor
Name
Hour
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Request
Status: Initial/Hold/ Complete
Date: Hold = YW=1week or a day after all collection day
Date: Hold = IRR= A week from that Day at the same time
Date: Hold =C&D= A day after all collection Day or
Date: Hold =Bulk=A day after collection day
Date Complete White goods After schedule pick up
Date Complete Gas
Save for Holds
Save and close for complete                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              

RECHECK/FOLLOW UP        

Inbox
Address
Click Blue #
Details: Case updated/Case updated & close
Custom Field
Follow up Inspection
01/02/03/04
Comment
Attachment
Request
Labor
Name
Hour
Add
Request
Status: Hold / Complete
Date: Double click for the date
Save
Close                                                              

SCHEDULE FOR COLLECTION

New Request
Code Enforcement
Address
Geo Code
Shop
Code Enforcement
Details: 07/24 Dryer
Submit: YN
Dispatch: YN
Copy2caller
Caller information
Investigator Initiator
Last Name
Save
Custom Field
White Goods?
Yes
Pick Up Days
Unit Maps
Save
Comment
Customer will have one dryer at curbside schedule for collection on 08/30/24
Save
Request
Labor
Name
Hour
Add
Request
Status: complete
Submit: YN
Dispatch: 1D WM Collier
Date: Double click date
Save
Close
Go back & close the original SR
Inbox
Status: Complete
Date: double click Date
Save
Close

COMPLAIN SR

1. REVIEW INITIAL SR
   2. COPY SR NUMBER
   3. PASTE NUMBER IN SEARCH
   4. OPEN SR
   5. READ THE COMPLAIN
   6. GO TO MAIN EMAIL
   7. NEW EMAIL
   8. SEND EMAIL TO INVESTIGATORS: DL
   9. CC TO NATALIE
   10. GOT IT
   11. GO BACK TO SR
   12. SUBMIT: ME
   13. DISPATCH: ME
   14. DESCRIPTION FRANCHISE INEFFICIENCY
   15. CUSTOM FIELD: SELECT THE MISSED
   16. DETAILS: MISSED
   17. COMMENT: The customer advised that……./ Joe called the customer to verify if…/Joe send email to WM advising them to……
   18. SITE VISIT OPTIONAL
   19. LABOR TIME
   20. THEN SUBMIT TO: SUPER CODE
   21. THEN DISPATCH TO 1D WM
   22. SAVE
   23. SEND EMAIL TO ROUTE MANAGERS
   24. Good Afternoon: Please go back for the collection of what was missed Please go to the name of the street e.g. 990 Coconut Circle E
   25. IF CUSTOMER MISTAKE/ CONTRACTOR NOTIFY US: Need to prove they were wrong
   26. CHANGE PICK UP TO COURTESY PICK UP
   27. CHANGE SR SUBMIT TO: ME
   28. CHANGE SR DISPATCH TO: ME
   29. CLOSE OUT THE SR

DOMAIN: SOLID WASTE, COURTESY PICK UP

COMPLAIN

Review the initial service request
If number is: A12 & A13
Check SR number
Copy SR number or Address
Paste the SR number in search bar
Click Enter
Go back to the email
Click Forward
Click TO: Enter DL to send it to all investigators
Click  CC: Enter  Natalie / Jeremy
Write  “Got It” in the body of the email to send it to all investigators
Click “SEND”
Copy SR number or Address
Paste the SR number in search bar
Click Enter
Go to Submit: Enter your name
Go to Dispatch Enter your name
Click Save
Details 08/12 Missed Cart
Code Enforcement
Submit: YN
Dispatch: YN
Custom Field
Follow up Inspection
01
Pick up Days
Unit Maps
Save
Add Comment
Attachment(optional)
Request
Labor
Name
Hour
Add
Save
Request
Status: Put on Hold
Check Date
Recheck Next week
Save
Done

MISSED

District 1

Submit: Super Code Enforcement
Dispatch: 1D WM Collier
Open/close: Open

District 2

Submit: Super  Code Enforcement
Dispatch: 2D WP Collier
Open/Close: Open

Comment
Save
Inbox

GAS-SR

Record Mileage
Place the key into pump
Enter Mileage
Enter pump number
Pump Gas

SERVICE REQUEST FOR GAS
New Request
Miscellaneous
Address
Geo Code
Shop
Code Enforcement
Details 07/30/ Gas Refuel
Submit: YN
Dispatch: YN
Copy 2Caller
Caller Information
Investigator Initiator
Last Name
Save
Custom field
Reason: Gas?
Yes
Comment
Joe on location to refuel. Mileage 55———-0
Save
Request
Labor
Name
Hour
Add
Save
Request
Status: Complete
Date: Double Click
Save

EMAIL FROM NATALIE/REPLY

Click Forward
Click DL
Click Natalie / Jeremy
Answer : Got It
Go to the location and take care of Business

UPDATED
Add comment
Custom field (No follow up)
Labor
Complete (Status)
Project Completion Day
Save and close

OR

Comment updated
Custom Field
New Labor
Status
Project Completion

UBCS
Envelop
I-phone
Picture
Documents

Complain Driveway

Call the customer

MONTHLY VEHICLE INSPECTION

G DRIVE
SW STRED FILE
COLLECTION
SECTION SPECIFIC
UNDER VEHICLE
VEHICLE EQUIPMENT & HURRICAME INVENTORY

FOLDER
MONTHLY VEHICLE INVENTORY (MY DOCUMENTS)

HEADING
EMAIL SUBJECT: TRUCK CC2-1831 INVENTORY 08-14-2024