SERVICE REQUEST C4
TBITL
PATROLLING
LOOK FOR STREET NAME
STOP
BLINKER ON
LIGHTS ON
BOOKLET
HIGHLIGHTS
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NEW SERVICE REQUEST
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New Request
Code Enforcement
Education
Address
Geo Code
Shop
Code Enforcement
Details
Submit: YN
Dispatch: YN
Copy2Caller
Caller Information
Investigator Initiator
Last Name
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Custom Field
Curbside Placement
YW/C&D/CARTS/
Pick Up Days:
Unit Maps:
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Comment
Attachment
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Request
Labor
Name
Hour
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Request
Status: Initial/Hold/ Complete
Date: Hold = YW=1week or a day after all collection day
Date: Hold = IRR= A week from that Day at the same time
Date: Hold =C&D= A day after all collection Day or
Date: Hold =Bulk=A day after collection day
Date Complete White goods After schedule pick up
Date Complete Gas
Save for Holds
Save and close for complete
RECHECK/FOLLOW UP
Inbox
Address
Click Blue #
Details: Case updated/Case updated & close
Custom Field
Follow up Inspection
01/02/03/04
Comment
Attachment
Request
Labor
Name
Hour
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Request
Status: Hold / Complete
Date: Double click for the date
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Close
SCHEDULE FOR COLLECTION
New Request
Code Enforcement
Address
Geo Code
Shop
Code Enforcement
Details: 07/24 Dryer
Submit: YN
Dispatch: YN
Copy2caller
Caller information
Investigator Initiator
Last Name
Save
Custom Field
White Goods?
Yes
Pick Up Days
Unit Maps
Save
Comment
Customer will have one dryer at curbside schedule for collection on 08/30/24
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Request
Labor
Name
Hour
Add
Request
Status: complete
Submit: YN
Dispatch: 1D WM Collier
Date: Double click date
Save
Close
Go back & close the original SR
Inbox
Status: Complete
Date: double click Date
Save
Close
COMPLAIN
Check Email
Copy SR number or Address
Paste the SR number in search bar
Click Enter
Investigate/Look for evidence
End your investigation/Find evidence
Education
Name (in red)
Details Date/Title
Submit: YN
Dispatch: YN
Save
Custom Field
Follow up inspection
Choose (01)
Add Comment
Attachment(optional)
Request
Labor
Name
Hour
Add
Save
Request
Status: Put on Hold
Check Date
Recheck Next week
Save
Done
MISSED
District 1
Submit: Super Code Enforcement
Dispatch: 1D WM Collier
Open/close: Open
District 2
Submit: Super Code Enforcement
Dispatch: 2D WP Collier
Open/Close: Open
Comment
Save
Inbox
GAS-SR
Record Mileage
Place the key into pump
Enter Mileage
Enter pump number
Pump Gas
SERVICE REQUEST FOR GAS
New Request
Miscellaneous
Address
Geo Code
Shop
Code Enforcement
Details 07/30/ Gas Refuel
Submit: YN
Dispatch: YN
Copy 2Caller
Caller Information
Investigator Initiator
Last Name
Save
Custom field
Reason: Gas?
Yes
Comment
Joe on location to refuel. Mileage 55———-0
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Request
Labor
Name
Hour
Add
Save
Request
Status: Complete
Date: Double Click
Save
EMAIL FROM NATALIE/REPLY
Click Forward
Click DL
Click Natalie / Jeremy
Answer : Got It
Go to the location and take care of Business
UPDATED
Add comment
Custom field (No follow up)
Labor
Complete (Status)
Project Completion Day
Save and close
OR
Comment updated
Custom Field
New Labor
Status
Project Completion
UBCS
Envelop
I-phone
Picture
Documents
Complain Driveway
Call the customer