SDRM ALL

SPILLS

Prepare two service request

First SR = Address of Waste Management (4500 Exchange Ave)
Second = Address of the location of the incident

When arrived at the scene.
1. Write the drivers name
2. The time you arrived
3. The time mechanic arrived
4. Take picture of the truck
5. Take the picture of the problem
6. Call Marcello and report at Scene

OPEN SR 1.
Franchise address 4500 Exchange (Address should be Waste Management
Geocode
Custom Field = Franchise Vehicle Problem
Vehicle
The first SR Submit and Dispatch to Natalie

OPEN SR 2.
The address of the second SR should be the location of the incident. (Where the truck stop)
This is the SR for the report
Custom Field = Spills Liquid /Vehicle problem
Look for the form to do the report
The Issue
The Mechanic name William Alvarado
Call Marcello (Always remember to call Marcello)
Ask the mechanic how many Gallons leaks
After repairs Double check everything before releasing the driver

PREPARE THE REPORT
1. Start from  the time when you received the email
2. When you arrived at the scene
3. Continue to refers to the old report
4. Include the picture on the report
5. Collects contact information and add it to the report
6. Send the report to Natalie to review
7. Then add Natalie addition and subtractions to the report
8. Save the report as PDF
9. Add the Title
10. Attached the report the email and send it to the Waste Management  route managers

REPORT SR
Attached the picture to the SR
Copy the report and paste it into comment box
Attached PDF the PDF copy to the SR

LABOR TIME

SUBMIT AND DISPATCH TO NATALIE

PROPERTY DAMAGE

Check Email
Copy SR #
Paste in Search
Submit/Dispatch ME

PREPARE SR

Details 08/09 Property Damage
Custom Field Property Damage

Go to the location
When arrived at the Scene document the time
Please document everything/ Document all contacts
Write names down
Document all other parties arrival
Take picture of the damage
Walk around the place to observed everything necessary
Call WM manager and announce your present at the scene

START THE REPORT

Use the old damage report format
Write down the email information and when you received the email
Time you arrived
Time you take the pictures
Time you call the WM manager and report your present
Report the issue/the damage
Collect all contact information
Add pictures to the report
Send the report to Natalie to reexamine or review
Add and subtract Natalie recommendation
Save as PDF
Email the report to the route Managers with the Title and attached pictures

OPEN SR

Attached the picture to SR
Attached a copy to the report and place the comment
Attached the PDF file to the SR

DO YOUR LABOR

SUBMIT AND DISPATCH TO NATALIE

MISSED CARTS

Check Email
Copy SR #
Paste in Search
Submit and Dispatch ME
Read Complain
Go to the location

OPEN SR
Details 09/20 Missed carts
Make comment in the comment box
Send email to Route Managers
Call WM Manage in charge (Angel)

LABOR TIME

Assigned on hold
Date of completion: Next collection Day
Save
Next collection make a comment and update
Move to next collections
Then request picture from WM manager
All good
Save an close

Call the customer two days later to check if all is going well
Monitor the complain for two collection days. If all good go ahead and close

WATER METER

Check Email
Copy SR #
Paste in Search
Submit & Dispatch ME
Go to the location
Educate the customer

OPEN SR
Make the comment into comment box
Details 09/10 (Tampering)

LABOR TIME

SUBMIT & DISPATCH TO NATALIE?/ME?

COMPLETE AND SAVE & CLOSE

YARD WASTE

Check Email
Copy SR #
Paste in Search
Submit and Dispatch ME
Read the Complain
Go to the location of the incident

OPEN SR

Details 09/10  Yard Waste
Make comment in the comment box
Add an attachment to the SR
Call the customer if needed
Send Email to Route Managers
Call the Route Manager (Emilio)

LABOR TIME

Assigned to Hold
Date of Completion: Next collection day/a week
Call the customer a day after collection day

Monitor the issue for 2 collections
All good then close

Subject: Property Damage Mailbox

Address: 196 Baltusrol DR

Request #: 353885

 Investigator: Samuel Gonzalez

Contact #: 239-944-0802

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

Date:  8/19/24

Specifics of Event: 

• 11:00 am Investigator Gonzalez received a service request from Waste Management (WM) stating that the customer Bill Mueller at 239-732-7393 stated that he had a washer out for pick up and his trash bin. He had the trash next to the washer. He had the trash about three feet away from the mailbox and a foot away from the washer. Customer states that the trash truck hit his mailbox and it is now on the ground.
• 1:00 pm Gonzalez made a site visit and spoke with Bill who stated that he did not see the mailbox getting hit by a WM truck, but he stated that he put his trash cart next to it at 8 am and when he came back at 10:30 am the mailbox it was already down on the floor. Gonzalez observed the mailbox on the floor but did not see any damage consistent with WM trucks no green or black paint on the mailbox or any tire marks and looked like it had fallen before, and they tried to repair it. Gonzalez requested GPS and video proof from the WM trucks from all route managers.
• 3:08 pm Gonzalez received all WM trucks’ GPS that serviced that street and based on the video proof of the trucks it appears that the mailbox was already damaged before any truck serviced his house.
• 3:34 pm Gonzalez called Bill and left him a voicemail advising him that based on the evidence that WM has provided and based on observations we have concluded that WM is not responsible for damaging his mailbox.
• 3:53 pm Gonzalez forwarded the report to all route managers at WM.

Response for Corrective Action: 

• WM is not at fault for the property damage.

Safety/MOT: None.

Required help/assistance: None.

What other team members need to be involved/notified: n/a

1. Fiscal/Procurement Section:

2. Pollution Control:

3. Risk Management:

4. FDEP:

5. Health Department: Final report will be forwarded to the department. None

6. Transportation Department (for any impact to roadways/closures): n/a

7. PUD PIO:

8. Compliance/Lab Section:

9. Collier County Sheriff’s Office:

10. Marco Island:

11. Everglades City:

12. Property Management Contact Information: N/A
    • Property Management Company:
    • Property Manager:
    • Phone Number:
    • E-mail Address:
    • Address:
    • Subdivision:

Note: If an emergency contractor is called in to perform work, an emergency P.O. must be created no later than the next business day.

Attachments: (Pictures and/or Location Map)

Supervisor for the event:   

• Name: Natalie Pochmara
• Cell: 239-821-3540

Manager for the event: 

• Name: Matthew Hayes
• Office: 239-438-0185

Subject: Hydraulic leak

Address: 7800 Umberto Ct

Request #: 353805

 Investigator: Akpenawo (Joe) Nyanudor

Contact #: 239-398-3920

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

Date:  8/29/24

Specifics of Event: 

• 10:46 am Gonzalez and Joe received an email from Waste Management (WM) stating that recycling truck number 105950 leaked hydraulic fluid on Verona Walk Circle and Umberto Ct.

• 10:56 am Gonzalez arrived at the location and observed the WM recycle truck parked on the side of the street on Verona Walk Circle on the corner of 7800 Umberto Ct. Gonzalez spoke with the driver Yoesland Camejo WM driver and he stated that he did not leak on any street only when he packed to drink some water did he notice that the truck was not working right and got down to inspect and noticed a small drops of hydraulic fluid started to drip on the ground. Gonzalez advised him to give him a call back when the mechanic got there.

• 12:09 pm Gonzalez received a call from Yoesland advising that WM Mechanic , William Alvarado inspected the truck and concluded that the leak was coming from the main valve and was able to fix it on site. Gonzalez advised him that he could continue his route. Gonzalez received the truck GPS

• 3:30 pm Gonzalez and Joe on location inspected the affected area and concluded that he only leaked on the corner of 7800 Umberto CT on Verona Walk Circle and approximately a cup of fluid was spilled. Gonzalez observed that the spilled did not make contact with water or soil. Gonzales call Marcelo Menejias, WM Claim and Compliance, to make him aware of the spills and to request a cleanup as soon as possible he stated that he could go today for the clean up

• 4:00 pm Gonzalez and Joe went to talk to the secretary of the General Manager of Verona Walk Property, and she provided us with the contact information of the General Manager, Shannon Roughgarden, 239-774-0026 Gonzalez also left her a  message advising of the spills and that we are working on cleaning it up

08/30/24

10:49 am Joe forwarded the report to all route managers at WM and forwarded the report to Supervisor to Natalie Pochmara

Response for Corrective Action: 

• WM is responsible for the spill and will perform for the associated cleanup

Safety/MOT: None.

Required help/assistance: None.

What other team members need to be involved/notified: n/a

13. Fiscal/Procurement Section:

14. Pollution Control:

15. Risk Management:

16. FDEP:

17. Health Department: Final report will be forwarded to the department. None

18. Transportation Department (for any impact to roadways/closures): n/a

19. PUD PIO:

20. Compliance/Lab Section:

21. Collier County Sheriff’s Office:

22. Marco Island:

23. Everglades City:

24. Property Management Contact Information: N/A
    • Property Management Company:
    • Property Manager:
    • Phone Number:
    • E-mail Address:
    • Address:
    • Subdivision:

Note: If an emergency contractor is called in to perform work, an emergency P.O. must be created no later than the next business day.

Attachments: (Pictures and/or Location Map)

Supervisor for the event:   

• Name: Natalie Pochmara
• Cell: 239-821-3540

Manager for the event: 

• Name: Matthew Hayes
• Office: 239-438-0185

Supervisor for the event:   

• Name: Natalie Pochmara
• Cell: 239-821-3540

Manager for the event: 

• Name: Matthew Hayes
• Office: 239-438-0185